Margaret Mitchell
“I had one vacation day that my airline assigned to me. It was September 11, 2001. For months prior to this date, I tried to move this vacation day to add it to a string of other vacation days. When my attempts failed, I tried to swap it with co-workers. This attempt failed too. So when I began my two-day trip on September 10, 2001, I was forced to split off the trip that evening and drive home because my airline’s policy did not permit me to fly on a vacation day. On the morning of September 11…”